More from this Author
Found 6 books by W. Earl Sasser

The Service Profit Chain
by W. Earl Sasser, Leonard A. Schlesinger, James L. Heskett

What Great Service Leaders Know and Do
by James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

The Value Profit Chain
by James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

Cases in Operations Management
by W. Earl Sasser, Kim B. Clark, David A. Garvin, Margaret B. Graham, Ramchandran Jaikumar, David Master

What Great Service Leaders Know and Do
by James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger, W. Earl Sasser

What Great Service Leaders Know and Do
by W. Earl Sasser, Leonard A. Schlesinger, W. Earl Sasser, James L. Heskett